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TERMS AND CONDITIONS
Effective Date: September 8, 2026
Welcome to LS Customz. These Terms and Conditions apply to purchases made through LSCustomzSalez.com and any order placed directly with LS Customz. By accessing this website, submitting an order, approving artwork, or completing payment, you agree to these Terms and Conditions.
LS Customz sells DTF transfers, UV DTF transfers, decals, keychains, custom artwork, gang sheets, and other customized products. Unless specifically stated otherwise, apparel shown in photographs is used for demonstration purposes and is not included with the purchase of a transfer.
Product colors and appearance may vary slightly because of screen settings, printing processes, materials, and lighting. Minor variations are not considered defects.
Customers are responsible for providing complete and accurate order information, including:
• Product selection
• Design choice
• Transfer size
• Quantity
• Color requests
• Names, dates, and spelling
• Email address and telephone number
• Billing and shipping addresses
LS Customz is not responsible for errors caused by incorrect information submitted or approved by the customer.
Customers must carefully review all proofs before approval. Approval confirms that the customer accepts the artwork, spelling, colors, layout, sizing, and other design details.
Once a proof is approved or production begins, changes may require an additional design fee and could delay the order. Errors appearing in customer-approved artwork are not eligible for a refund or free replacement.
LS Customz may refuse artwork or orders that are unlawful, threatening, hateful, obscene, defamatory, infringing, or otherwise inappropriate.
By submitting photographs, logos, wording, graphics, trademarks, or other content, the customer confirms that they own the material or have permission to use, reproduce, and print it.
The customer authorizes LS Customz to use the submitted material only as necessary to create and fulfill the order. The customer is responsible for claims, losses, or expenses resulting from artwork submitted without proper authorization.
Customer-supplied artwork remains the property of its lawful owner. Purchasing a physical product does not transfer ownership of LS Customz’s original artwork, templates, or design elements unless a written agreement states otherwise.
Customers should submit clear, high-resolution artwork whenever possible. LS Customz is not responsible for pixelation, blurriness, jagged edges, missing details, or poor print quality caused by low-resolution or unsuitable customer files when the customer chooses to proceed after being advised of the issue.
Artwork cleanup, background removal, recreation, vectorization, or extensive editing may require an additional fee.
All prices are displayed in U.S. dollars. Shipping, applicable taxes, customization charges, rush fees, and other approved charges may be added to the order total.
By submitting payment, the customer confirms that they are authorized to use the selected payment method and authorizes LS Customz and its payment processor to charge the total shown at checkout.
Orders are not guaranteed until payment is successfully processed and the order is accepted by LS Customz.
LS Customz reserves the right to review, hold, cancel, or refund any order that appears suspicious, incomplete, unauthorized, unusually large, or high-risk.
We may request reasonable information to verify the purchaser, payment, billing address, shipping address, or order details. Failure to complete requested verification may result in cancellation and refund of the order.
For fraud prevention, LS Customz may require signature confirmation and may restrict shipment to the address associated with the approved payment transaction.
Production times are estimates and may vary based on order size, customization, design approval, equipment availability, holidays, and order volume.
Production time begins after payment is completed, all required information is received, and artwork is approved. Shipping time is separate from production time.
Rush service is not guaranteed unless confirmed in writing by LS Customz.
All cancellations, returns, replacements, and refunds are governed by the LS Customz Return, Refund and Cancellation Policy, which is incorporated into these Terms.
Custom and personalized products are final sale once production begins, except when a product is damaged, defective, incorrect due to an LS Customz error, or when another remedy is required by law.
Customers are responsible for selecting the correct product and following all application, pressing, peeling, curing, surface preparation, and care instructions.
Because heat presses, garments, surfaces, materials, temperatures, pressure settings, and application techniques vary, customers should perform a test when appropriate.
LS Customz is not responsible for damage caused by incorrect application, excessive heat, insufficient pressure, improper peeling, unsuitable materials, washing errors, or failure to follow the provided instructions.
Customers must provide a complete and accurate shipping address. LS Customz is not responsible for delays, returned packages, or additional expenses caused by an incorrect or incomplete address supplied by the customer.
Tracking information will be provided when available. Carrier delivery records may be used as evidence that an order was shipped or delivered.
When a shipping delay affects a promised shipment date, LS Customz will notify the customer and provide the options required by applicable law.
LS Customz will assist with eligible carrier claims when possible. Packages reported as delivered but missing or stolen should also be reported promptly to the carrier and appropriate local authorities.
Customers must report damaged, defective, missing, or incorrect products within three calendar days of confirmed delivery.
The customer must provide the order number, photographs of the item, packaging, and shipping label, along with a description of the problem. Packaging should be retained until the claim is resolved.
Failure to provide reasonable documentation may prevent LS Customz from verifying or resolving the claim.
Customers should contact LS Customz through the website’s Contact page before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.
LS Customz may respond to disputes using relevant documentation, including:
• Order and payment records
• Customer communications
• Artwork submissions and approvals
• Production records and photographs
• Website policy acknowledgments
• Shipping labels and tracking information
• Carrier delivery confirmation
• Signature confirmation when available
Knowingly claiming that an authorized, completed, shipped, downloaded, or delivered purchase was unauthorized or not received may be treated as suspected fraud and reported to the payment processor, financial institution, carrier, or appropriate authorities.
Nothing in these Terms waives any dispute or consumer rights provided by applicable law.
The LS Customz name, logo, website content, photographs, original graphics, product descriptions, and original designs may not be copied, reproduced, resold, distributed, or used commercially without written permission.
Purchasing a transfer or finished product does not automatically grant ownership or resale rights to the underlying artwork.
Customers may not use this website to:
• Commit fraud or make unauthorized purchases
• Submit malicious files or unlawful material
• Violate intellectual-property rights
• Interfere with website security or operation
• Collect information about other users
• Misrepresent their identity or payment authority
LS Customz may restrict or refuse service when necessary to protect the business, customers, or website.
Payments, website hosting, shipping, tracking, and other functions may be provided by third parties such as GoDaddy, PayPal, financial institutions, and shipping carriers. Their separate terms and privacy practices may also apply.
LS Customz is not responsible for interruptions or failures caused solely by an independent third-party provider, but we will make reasonable efforts to assist customers when appropriate.
To the fullest extent permitted by law, LS Customz will not be liable for indirect, incidental, special, or consequential losses arising from the use or misuse of a product.
When LS Customz is legally responsible for a claim, our total liability will not exceed the amount the customer paid for the affected product, except where applicable law requires otherwise.
Customer information is handled according to the LS Customz Privacy Policy. By using the website or placing an order, customers acknowledge that information may be processed as necessary for payment, fraud prevention, production, shipping, customer service, and legal compliance.
These Terms are governed by the laws of the State of Texas, without limiting any consumer protections that cannot legally be waived.
LS Customz may update these Terms and Conditions when business practices, services, or legal requirements change. The effective date displayed at the top identifies the latest version.
The Terms in effect when an order is placed will generally apply to that order.
If any portion of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
Questions regarding these Terms or an order should be submitted through the Contact page at LSCustomzSalez.com. Please include your name and order number when contacting us.
RETURN, REFUND & CANCELLATION POLICY
Effective Date: September 7, 2026
Thank you for shopping with LS Customz. Because many of our products are custom-made, personalized, printed, or produced specifically for each customer, please review this policy carefully before purchasing.
CUSTOM AND PERSONALIZED ORDERS
Custom and personalized DTF transfers, UV DTF transfers, decals, keychains, gang sheets, and other made-to-order products are final sale once production has started. They cannot be returned, exchanged, or refunded because they were created specifically for the customer.
DESIGN APPROVAL
Customers are responsible for reviewing all approved artwork, spelling, colors, sizes, quantities, placement, and other order details before production begins.
Once a customer approves a design or submits print-ready artwork, LS Customz is not responsible for errors contained in the approved design, including spelling mistakes, incorrect dates, low-resolution artwork, sizing selections, or other customer-approved details.
Colors displayed on phones, tablets, and computer screens may vary slightly from the finished printed product. Minor color differences are not considered defects.
CANCELLATIONS
Cancellation requests must be submitted within two hours of purchase and before production begins. Once artwork preparation, printing, cutting, or production has started, the order cannot be canceled or refunded.
Rush orders cannot be canceled after payment.
READY-TO-SHIP ITEMS
Unused, non-custom ready-to-ship items may be eligible for return within seven calendar days after confirmed delivery. The customer must contact LS Customz before returning anything.
Returned items must be unused, unpressed, unpeeled, unwashed, undamaged, and in their original condition. Unauthorized returns will not be accepted. Original shipping charges and return shipping costs are nonrefundable unless LS Customz made an error.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Customers must inspect their orders immediately after delivery. Damage, defects, missing items, or incorrect products must be reported within three calendar days of the carrier’s confirmed delivery date.
The customer must provide:
• The order number
• Clear photographs of the product
• Photographs of the packaging and shipping label
• A description of the problem
Please keep all packaging until the claim is resolved.
When LS Customz confirms that an item was damaged, defective, missing, or produced incorrectly due to our error, we may provide a replacement, store credit, or refund, as appropriate.
DTF AND UV DTF APPLICATION
Customers are responsible for following the application instructions provided for DTF and UV DTF products. LS Customz is not responsible for damage caused by incorrect temperature, pressure, pressing time, peeling method, surface preparation, washing, or application.
Transfers that have already been pressed, peeled, applied, washed, or altered cannot be returned.
SHIPPING ADDRESSES AND DELIVERY
Customers are responsible for entering a complete and accurate shipping address during checkout. LS Customz is not responsible for delays, returned packages, or delivery problems caused by an incorrect or incomplete address supplied by the customer.
Orders returned because of an incorrect address may be reshipped after the customer pays the additional shipping cost.
An order is considered delivered when the shipping carrier’s tracking records confirm delivery to the address supplied during checkout. LS Customz will assist customers with carrier claims when possible, but we are not responsible for packages lost or stolen after confirmed delivery.
Orders considered high-risk may require additional identity verification or signature confirmation before shipment.
PAYMENT DISPUTES AND CHARGEBACKS
Customers should contact LS Customz through the website’s Contact page before initiating a payment dispute or chargeback so we have an opportunity to investigate and resolve the concern.
LS Customz maintains order records, customer approvals, communications, production records, shipping labels, tracking information, and delivery confirmation. These records may be submitted to the payment processor, financial institution, carrier, or appropriate authorities when responding to a dispute.
Submitting a knowingly false claim that an authorized, completed, shipped, or delivered order was unauthorized or not received may be treated as suspected fraud and disputed using all available documentation.
Nothing in this policy eliminates any consumer rights or payment-dispute rights provided by applicable law.
CONTACT US
Questions or problems concerning an order should be submitted through the Contact page at LSCustomzSalez.com. Please include your name and order number so we can locate your purchase.
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